zh-cn	运输航空公司疫情防控技术指南（第三版）
en-us	Preventing Spread of Coronavirus Disease 2019 (COVID-19)Guideline for Airlines Third Edition

zh-cn	为防控新冠肺炎疫情经航空器传播，按照“精准防控、精细施策”的原则，对航班运输疫情防控工作进行分级分类、差异化管理。
en-us	In order to prevent and control the spread of COVID-19 via aircraft, and act in accordance with the principle of “targeted and detailed prevention and control measures”, the multi-level, categorized and differentiated management of outbreak containment for air transport is implemented.

zh-cn	同时进一步细化机组人员、维修人员及清洁人员的个人防护要求，完善航空器环境清洁消毒和维护要求，增加执行疫情高发国家（地区）特殊运输保障任务（包机等）的防控措施及高风险国家在京转机旅客的处置程序，修订运输航空公司疫情防控技术指南第三版。
en-us	Meanwhile, in order to further refine personal prevention and protection requirements for crew members, maintenance personnel and cleaning staff, improve requirements on environment hygiene, disinfection and maintenance for aircraft, and introduce prevention and control measures for special transport missions (chartered flights etc.) to/from high-risk infection countries (regions) and handling procedures for transfer passengers in Beijing from high-risk infection countries (regions), the Preventing Spread of Coronavirus Disease 2019 (COVID-19) Guideline for Airlines – 3 rd Edition is developed on the basis of amendment to the second edition.

zh-cn	一、航班防疫风险分级标准及防控原则
en-us	1. Standards for Grade Level of Flight Infection Risks and Principles of Disease Prevention and Control

zh-cn	根据航班（含国际、国内）始发地疫情形势、航空器是否安装高效过滤装置及航班客座率、飞行时间和航班特殊任务等指标综合判断，将运输航空航班防疫分为高风险、中风险和低风险三级，实施差异化防控。
en-us	Transport flights should be categorized into the three levels, namely high-risk flights, medium-risk flights and low-risk flights, and differentiated prevention and control measures should be applied after a comprehensive evaluation of the outbreak at the place of origins of the flights (both international and domestic), whether the aircraft is equipped with high efficiency particulate air (HEPA) filters and other indicators such as load factors, flight time and mission of the flights.

zh-cn	风险应根据疫情发展动态实时调整。
en-us	Risk levels should be subject to dynamic adjustment in line with the development of the outbreak.

zh-cn	分级标准可参照附表 1。
en-us	Standards for the grade level of risks can be found in Attachment 1.

zh-cn	二、旅客体温检测
en-us	2. Temperature Screening

zh-cn	根据航班风险分级，在不同阶段对旅客进行体温检测：
en-us	According to the risk levels of different flights, passengers’ body temperature should be measured at different phases of flights.

zh-cn	（一）低风险航班
en-us	2.1 Low Risk Flights

zh-cn	根据需要，使用非接触式体温检测设备（校准后）对旅客进行体温检测及症状观察，如发现有发热（≥37.3℃）、乏力、干咳等症状的可疑旅客，应及时报告、及时处置，并配合当地卫生部门做好可疑旅客的交接工作。
en-us	Non-contact infrared thermometer equipment (calibrated) should be used to measure the body temperature of passengers and the symptoms should be observed as required. One should timely report and respond in case of ill passengers found with symptoms including fever (≥37.3℃), fatigue or dry cough, etc., then cooperate with local health authorities in the handover of the ill passengers.

zh-cn	（二）中、高风险航班
en-us	2.2 Medium and High Risk Flights

zh-cn	应实施登机前旅客体温检测，并根据航班航程等在航空运行期间进行机上体温检测。
en-us	The measurement of passengers’ body temperature should be carried out before boarding and in-flight based on flight segments and flight distance.

zh-cn	1. 登机前体温检测
en-us	2.2.1 Pre-enplaning

zh-cn	登机前用非接触式体温检测设备（校准后）对旅客进行体温检测及症状观察，如发现有发热（≥37.3℃）、乏力、干咳等症状的可疑旅客，应及时报告、及时处置，并配合当地卫生部门做好可疑旅客的交接工作。
en-us	Non-contact infrared thermometer equipment (calibrated) should be used to measure the body temperature of passengers and the symptoms should be observed before boarding, and timely report and response should be made in case of suspected passengers found with symptoms including fever (≥37.3℃), fatigue or dry cough, then support should be given to local health authorities in handover of the suspected passengers.

zh-cn	2. 机上体温检测
en-us	2.2.2 In-flight

zh-cn	对于高风险的长航程航班（＞4h），航班运行期间应进行机上体温检测，如发现有发热（≥37.3℃）、乏力、干咳等症状的可疑旅客，应按照本指南机上事件应急处理办法实施处置，并及时通知目的地机场，落地后配合当地卫生部门做好可疑旅客的交接工作。
en-us	For high-risk long-haul (＞4h) flights, in-flight measurement of body temperature during operation should be taken. In case of ill passengers found with symptoms including fever (≥ 37.3℃), fatigue or cough, the occurrence should be dealt with in compliance with the handling measures of in-flight emergencies of this Guideline and the crew should timely communicate with destination airports, and then hand over the ill passengers after landing in cooperation with local health authorities.

zh-cn	三、机组人员个人防护
en-us	3. Infection Control Measures for Crew Members

zh-cn	（一）防护措施
en-us	3.1 Personal Protective Equipment (PPE)

zh-cn	根据航班风险分级，采取不同防护：
en-us	Given the risk level of flights, different prevention and protection measures should be taken:

zh-cn	1 ．低风险航班：佩戴一次性使用医用口罩（按照YY/T0969-2013 标准或同等）及以上。
en-us	3.1.1 Low-risk flights: wearing protection of disposable medical masks (up to YY/T0969- 2013 or equivalent standards) or facial masks of a higher standard.

zh-cn	2. 中风险航班：佩戴医用外科口罩（按照 YY0469-2011 标准或同等）及以上。
en-us	3.1.2 Medium-risk flights: wearing protection of surgical masks (up to YY0469-2011 or equivalent standard) or masks of a higher standard.

zh-cn	3. 高风险航班：飞行机组佩戴医用外科口罩及以上、护目镜，一般每 4 小时更换一次口罩（视需随时更换，下同）。
en-us	3.1.3 High-risk flights: flight crew should wear surgical masks or masks of a higher standard and goggles, and change facial masks every 4 hours in general (or anytime considered necessary, similarly hereinafter).

zh-cn	客舱机组佩戴 N95 颗粒物防护口罩（按照 GB2626-2006 标准或同等）或医用防护口罩（按照 GB19083-2010 标准或同等）、护目镜、一次性橡胶手套，每 4 小时更换一次口罩。
en-us	Cabin crew should wear N95 particular matter protection facial masks (up to GB2626-2006 or equivalent standard) or medical protection masks (up to GB19083-2010 or equivalent standard), goggles, and disposable rubber gloves, and change facial masks every 4 hours.

zh-cn	机组人员应减少出入驾驶舱，使用单独卫生间。
en-us	Crew members should reduce entering the cockpit and using separate toilets.

zh-cn	建议机组人员使用内话系统进行交流，避免近距离接触。
en-us	Intercom system is recommended for communication among crew members to avoid close contact.

zh-cn	4. 废弃口罩放置于专用垃圾桶，航后清理前用含氯消毒剂（500mg/L-1000mg/L）喷洒或浇洒至完全浸湿，扎紧塑料袋口后集中处理。
en-us	3.1.4 Discarded masks should be placed in a distinct bin, sprayed or sprinkled till fully soaked with chlorine disinfectant (500mg/L-1000mg/L) before post-flight cleaning, and packed in a tightly knotted plastic bag for centralized disposal.

zh-cn	（二）注意事项
en-us	3.2 Considerations

zh-cn	佩戴口罩需紧贴面部，完全罩住口鼻。
en-us	The mask should be close to the face, covering the nose and mouth completely, leaving no space.

zh-cn	机上服务期间和摘口罩时，手不能触摸口罩外面，避免手污染。
en-us	During in-flight service and when removing the mask, the crew should not touch the outside of the mask with their hands to avoid contaminating their hands.

zh-cn	口罩被分泌物浸湿或其他污染时，必须立即更换，更换前后均需进行手部清洁消毒消毒。
en-us	The facial masks should be changed with new ones as soon as they are damp or contaminated and hands should be cleaned with sanitizer both before and after the replacement.

zh-cn	使用含醇类消毒湿巾，做好手部清洁消毒，当不确定手是否清洁时，避免用手接触口鼻眼。
en-us	The crew can use alcohol-based disinfection wipes to clean and disinfect their hands. When the crew is not sure whether their hands are clean, avoid touching the nose, mouth and eyes with their hands.

zh-cn	打喷嚏或咳嗽时，尽量低头或转头避开周围旅客及机组人员，并用纸巾或手肘衣服遮住口鼻。
en-us	When sneezing or coughing, one should try to lower the head or turn away from passengers and crew members nearby, and cover the mouth and nose with tissue or flexed elbow.

zh-cn	在接触或处理垃圾后，应先用肥皂或洗手液在流动水下洗手，再进行手消毒。
en-us	After touching or disposing wastes, hands should be cleaned with soap or hand sanitizer under running water followed by hand disinfection. CAAC

zh-cn	四、机上服务建议
en-us	4. Advice for In-flight Service

zh-cn	（一）低、中风险航班
en-us	4.1 Low and Medium Risk Flights

zh-cn	简化配餐流程，提供预包装食品，取消冷餐、食用冰块，减少暴露风险，避免交叉感染。
en-us	Food-preparing procedures should be simplified, pre-packaged food should be provided, and cold meal and ice should be canceled to reduce exposure risks and avoid cross-infection.

zh-cn	飞行中应对盥洗室每 2 小时进行一次清洁（视需随时清洁，下同），消毒完成后及时手部清洁消毒。
en-us	Lavatory should be cleaned every 2 hours (or anytime considered necessary, similarly hereinafter) during flight, and once finished, hands should be timely cleaned and disinfected.

zh-cn	（二）高风险航班
en-us	4.2 High Risk Flights

zh-cn	客舱机组应避免与旅客近距离接触，仅提供必要机上服务，建议在旅客登机时（前）提供预包装食品及瓶装饮用水。
en-us	Cabin crew should avoid close contact with passengers and only provide necessary in-flight service. It is recommended to hand over pre-packaged food and bottled water before or during boarding.

zh-cn	除特殊需求外，机上不提供餐食服务。
en-us	Unless it is required specially, catering service should not be provided onboard.

zh-cn	乘务员分区域服务。
en-us	Flight attendants should be assigned to provide service for certain areas,

zh-cn	视需要，可指定乘务员为飞行机组提供基本服务。
en-us	and flight attendants designated should provide basic service for the crew members when needed.

zh-cn	尽量安排旅客分散就座。
en-us	Efforts should be made to arrange passengers to sit in separation.

zh-cn	飞行中应对盥洗室至少每 1小时进行一次清洁，消毒完成后及时手部清洁消毒。
en-us	Lavatory should be cleaned at least every hour during flight, and once finished, hands should be timely cleaned and disinfected.

zh-cn	航班预留后三排座位，作为机上应急事件处理时设置隔离区使用。
en-us	The last three rows of seats should be reserved as quarantine areas when handling possible inflight emergencies.

zh-cn	五、航空器日常清洁与预防性消毒
en-us	5. Routine Cleaning and Preventative Disinfection of Aircraft

zh-cn	（一）清洁人员个体防护
en-us	5.1 PPE for Cleaning Crew

zh-cn	1. 低、中风险航班
en-us	5.1.1 Low and medium risk flights

zh-cn	佩戴医用外科口罩及以上，穿戴工作服、一次性工作帽、一次性橡胶手套、工作鞋（视需要）、防水围裙，做好消毒剂等化学品的防护。
en-us	One should wear surgical masks or masks of a higher standard, uniform, disposable snood cap, disposable rubber gloves, work shoes (as necessary), waterproof apron and protections against chemicals such as disinfectants.

zh-cn	2. 高风险航班
en-us	5.1.2 High risk flights

zh-cn	佩戴医用外科口罩或 N95 颗粒物防护口罩及以上，一次性医用条形帽、护目镜、一次性防护服、医用橡胶手套、一次性鞋套。
en-us	One should wear N95 particular matter protection masks or masks of a higher standard, disposable mop cap, goggles, disposable protective suits, medical rubber gloves and disposable shoe covers.

zh-cn	（二）航空器日常清洁
en-us	5.2 Routine Cleaning

zh-cn	航空器经停时应采用湿式法进行航空器清洁，以避免感染性物质再次扩散，航后应进行一次彻底清洁，具体清洁方式见附表2。
en-us	Wet process cleaning for aircraft should be applied during a stopover to avoid the onward spread of infections matters, and a thorough cleaning upon the completion of the flight should be carried out. For detailed cleaning methods, please refer to Attachment 2.

zh-cn	如条件有限，应优先考虑盥洗室和厨房的清洁。
en-us	If conditions are limited, lavatory and gallery should be cleaned in priority.

zh-cn	（三）航空器预防性消毒
en-us	5.3 Preventative Disinfection

zh-cn	航空器航后清洁完成后，再对其进行预防性消毒。
en-us	Preventative disinfection should be carried out after the aircraft is cleaned.

zh-cn	1. 预防性消毒频次
en-us	5.3.1 Frequency

zh-cn	低风险航班定期进行预防性消毒，至少每周一次。
en-us	Preventative disinfection should be done on a regular basis, at least once a week, for low risk flights;

zh-cn	中、高风险航班在每次航后均进行预防性消毒。
en-us	and every time after flight for medium and high risk flights.

zh-cn	如条件允许，高风险航班应开展航后消毒效果评价。
en-us	An assessment on the effect of post-flight disinfection may be carried out for high risk flights if conditions allow.

zh-cn	2. 预防性消毒操作规范
en-us	5.3.2 Rules of operation

zh-cn	（1）对通道区、盥洗室及厨房等区域应做到抹布和拖把专区专用，并以不同颜色加以标记，避免交叉污染。
en-us	●  Separate rags and mops should be used for aisle, lavatory and gallery, and mark them with different colors to avoid cross-contamination.

zh-cn	条件允许时，应对上述区域安排不同人员负责。
en-us	Different personnel should be tasked with each of the aforementioned areas when conditions allow.

zh-cn	（2）消毒时，应用沾有消毒剂的抹布擦拭表面，在达到作用时间后，按照常规进行清洗，防止消毒剂长时间作用对机舱产生腐蚀。
en-us	● During disinfection, surfaces should be rubbed using rags soaked with disinfectant, after a period of time for reaction, the regular cleaning process should be finished, to avoid erosive effect on cabin component due to long time exposure to the disinfectant.

zh-cn	（3）先对客舱地面区域由前往后喷雾消毒一次，再对重点区域进行消毒，待客舱消毒完毕后，再对地面区域从后向前喷雾消毒一次。
en-us	●  Disinfectant should be sprayed to cabin floor from the front to the back, then key areas should be disinfected. Once cabin disinfection is finished, disinfectant should be sprayed to cabin floor again from the back to the front.

zh-cn	（4）重点区域的消毒顺序
en-us	● Disinfection of key areas should proceed in the following order:

zh-cn	通道区：按照由外向里，由上至下的原则，依次消毒顶板、行李箱、行李架、阅读灯、出风口、侧壁板、舷窗、座椅（小桌板、扶手、旅客控制组件、装饰板）、储物柜/衣帽间、隔板及书报夹、乘务员座椅等区域。
en-us	Aisle: Ceiling, overhead bins, reading lights, air outlets, sidewall panels, windows, seats (tray tables, armrests, passenger control units, decorative panels), cabinets/lockers, bulkheads, magazine racks, cabin attendant seats.

zh-cn	盥洗室：按照由高污染区到低污染区的原则，依次消毒马桶、垃圾箱、洗手池、盥洗室壁板及顶板、盥洗室门组件（门表面、门把手、烟灰缸（如安装）、锁扣）等区域。
en-us	Lavatory: The disinfection in lavatory should be progressed from contaminated to clean areas, as follow: toilet bowls, waste bins, basins, lavatory sidewall, ceiling, door assembly (door surfaces, doorknobs, ashtrays, if installed, and latches)

zh-cn	厨房：按照由上到下，由外到里的原则，依次消毒顶板、烤箱、烧水器、咖啡机、厨房本体、储物柜/储物抽屉、垃圾箱等区域。
en-us	Gallery: Ceiling, ovens, water boilers, coffee makers, galley facilities, lockers/drawers, waste bins.

zh-cn	3. 消毒剂的选择
en-us	5.3.3 Disinfectants

zh-cn	航空器清洁消毒产品应获得适航批准（具体产品见：http://www.fccc.org.cn/webs/xhg/list.aspx?classid=0202，下同），以避免对航空器结构及设备造成损害。
en-us	Aircraft cleaning and disinfectant products that have been approved for airworthiness should be used (refer to http://www.fccc.org.cn/webs/xhg/list.aspx?classid=0202 for products list, similarly hereinafter) to avoid corrosive aircraft components.

zh-cn	根据目前疫情特点和现有资料，推荐使用以下消毒剂进行擦拭消毒，使用浓度可参照产品使用说明书进行配置。
en-us	Given the characteristics of current epidemic and knowledge, the following is recommended for wiping disinfection, their concentration should refer to products use instruction:

zh-cn	建议使用复合季铵盐、双链季铵盐、过氧化氢或含氯消毒剂。
en-us	It is recommended to use compound quaternary ammonium salt, double-chain quaternary ammonium salt, hydrogen peroxide and chlorine-containing disinfectant.

zh-cn	其中过氧化氢浓度不高于 3%，作用时间 20min；有效氯浓度应为 250mg/L～500mg/L，作用时间 10min。
en-us	For hydrogen peroxide, concentration should be no higher than 3% and reaction time be 20 minutes; effective concentration of chlorine should be within the range of 250mg/L-500mg/L, and reaction time be 10 minutes.

zh-cn	六、航空器维护
en-us	6. Aircraft Maintenance

zh-cn	（一）机务维修人员个体防护
en-us	6.1 PPE of Maintenance Crew

zh-cn	更换再循环系统气滤（HEPA）时应采取以下防护措施：
en-us	The following prevention and protection measures should apply when replacing a high efficiency particulate air (HEPA) filter:

zh-cn	1. 佩戴颗粒物防护口罩或医用防护口罩、工装帽或一次性医用条形帽、护目镜、一次性防护服、医用橡胶手套、一次性鞋套。
en-us	6.1.1 One should wear a particulate matter protection mask or medical protection mask, snood cap or disposable mop cap, goggles, disposable protective suits, medical rubber gloves and disposable shoe covers.

zh-cn	2. 口罩应紧贴面部，操作期间禁止触碰和调整口罩、护目镜及防护帽。
en-us	6.1.2 The mask should be close to the face. Do not touch and adjust the mask, goggles and protective cap during operation.

zh-cn	3. 避免撞击、掉落或摇晃 HEPA 过滤器，不得使用压缩空气清洁过滤器。
en-us	6.1.3 Avoid hitting, dropping, or shaking the HEPA filter. Do not use compressed air to clean the filter.

zh-cn	使用过的 HEPA 应置于专门塑料袋中，用含氯消毒剂进行消毒并加以密封。
en-us	Used HEPA should be placed in a special plastic bag, disinfected with chlorine disinfectant and sealed.

zh-cn	4. 任务完成后，先进行手消毒，后按顺序脱防护装备，之后再次进行手消毒。
en-us	6.1.4 After the task is completed, the maintenance staff disinfects the hands first, then removes the protective equipment in order, and then disinfects the hands again.

zh-cn	5. 废弃的一次性防护装备应置于专门塑料袋中密封，集中处理。
en-us	6.1.5 Discarded disposable protections should be placed in dedicated plastic bags and sealed for centralized disposal.

zh-cn	（二）日常维护
en-us	6.2 Routine Maintenance

zh-cn	1. 地面运行及维护期间，使用飞机辅助动力系统（APU）进行通风，避免使用桥载气源。
en-us	6.2.1 During ground operation and maintenance, aircraft auxiliary power unit (APU) should be used for ventilation, and avoid using bridge load air source.

zh-cn	航后期间打开客、货舱门通风后再实施维修工作并延长自然通风时间。
en-us	After arrival, doors of cabin and cargo compartment should be opened for ventilation before performing maintenance work and extend the natural ventilation time.

zh-cn	2. 按照厂家手册标准更换再循环系统气滤，更换过程严格按照 AMM 手册的防护要求及参照机务维修人员个体防护方案实施。
en-us	6.2.2 HEPA filters should be replaced in accordance with standards specified in the manufacturer’s manual, and the replacing process should be in strict compliance with the prevention and protection requirements of the Aircraft Maintenance Manual, and refer to the personal prevention and protection program for aircraft maintenance personnel.

zh-cn	七、机上紧急医学事件应急处理
en-us	7. Handling of In-flight Medical Emergencies

zh-cn	（一）机组人员特殊防护措施
en-us	7.1 Infection Control Measuresfor Crew Members

zh-cn	在接触可疑旅客或有传染风险的污染物（如呕吐物、排泄物、体液分泌物、血液等），以及被其污染的物品或物表之前，建议相关机组人员佩戴以下防护装备：
en-us	Upon contacting ill passengers (having symptoms such as fever, fatigue or dry cough), or treating body fluids (such as respiratory secretions, vomit, blood, diarrhea) or contaminated objects and surfaces, cabin attendants should wear personal protective equipment (PPE) found in the Universal Precaution Kit (UPK).

zh-cn	1. 手套：使用双层一次性橡胶或丁腈手套。
en-us	7.1.1 Gloves: Cabin attendants should wear double-layered disposable rubber or butyronitrile gloves.

zh-cn	若机上有 2 名以上可疑旅客，应对双手区域消毒后再接触不同旅客。
en-us	If there are more than 2 ill passengers on board, hands should be disinfected before contacting other passengers.

zh-cn	2. 口罩：使用医用防护口罩。
en-us	7.1.2 Masks: Cabin attendants should wear medical protection masks.

zh-cn	应急处理期间，禁止触碰及调整口罩。
en-us	Touching or adjusting masks is prohibited during emergency handling.

zh-cn	3. 护目镜：对于可重复使用的护目镜，每次使用后应进行消毒干燥处理，如果护目镜带有防雾膜，应避免使用消毒剂擦拭，建议先清水冲洗后，在室内无人条件下，使用紫外灯消毒，保持近距离直接暴露照射 30min 以上。
en-us	7.1.3 Goggles: Reusable goggles should be promptly sterilized and dried every time after use. Goggles with a anti-fogging film should avoid being wiped with disinfectant. Instead, it is recommended to be washed with water then exposed to close-range direct ultraviolet lighting for over 30 minutes

zh-cn	4. 防护服：配备一次性防护服，特殊情况时可使用机载防疫包中的防护围裙作为替代，进行短时应急处置。
en-us	7.1.4 Protective clothing: When contacting ill passengers, suspected or confirmed patients, cabin attendants should wear goggles and disposable protective clothing (replace by the protective apron in the UPK as an interim emergency measure).

zh-cn	（二）机上隔离区设置
en-us	7.2 On-board Emergency Quarantine Measures

zh-cn	如发现可疑旅客，可按照以下措施进行隔离：
en-us	The ill traveler (passenger or crewmember) should be quarantined on-board by the following methods:

zh-cn	1. 设立后客舱最后三排座位为应急相对隔离区，尽可能将可疑旅客安置在右侧靠窗位置，以便尽可能将其呼出的气体直接排出机外。
en-us	7.2.1 The last 3 seat rows of the cabin should be designated for relative emergency quarantine. If possible, the ill traveler should be seated in the right window seat, by which the breath exhaled could be exited the cabin directly to the largest extent.

zh-cn	2. 设立后部右侧盥洗室为隔离人员专用，以避免交叉感染。
en-us	7.2.2 The right rear lavatory should be specifically designated for quarantine purpose.

zh-cn	建议指定乘务员为其提供必要的机上服务。该乘务员减少与其他机组人员近距离接触（2 米）及非必要接触。
en-us	It is recommended to assign specific crew members to provide necessary in-flight service for quarantine areas, and the crew members should minimize close contacts (within 2 meters) with other crew members and unnecessary contacts.

zh-cn	（三）航空器随时消毒
en-us	7.3 Aircraft Concurrent Disinfection

zh-cn	当航空器客舱被具有传染风险的血液、分泌物、排泄物、呕吐物等液体污染时，应随时消毒。
en-us	The cabin contaminated with body fluids/substances (such as respiratory secretions, vomit, blood, diarrhea,) should be disinfected timely

zh-cn	航空器随时消毒应符合《大型飞机公共航空运输机载应 急医疗设备配备和训练》（AC-121-102R1）的要求标准。消毒规程如下：
en-us	according to the procedures in Emergency Medical Equipment Installation and Training for Large Transport Aircraft (AC-121-102R1 issued by CAAC).

zh-cn	1. 穿戴好个人防护用品；
en-us	7.3.1 Wearing personal protections(PPE);

zh-cn	2. 配置消毒液：取 1 片表面清理消毒片放入 250ml～500ml清水中，配制成 1:500-1000 浓度的消毒液；
en-us	7.3.2 Preparing disinfectant: One should take one surface disinfection tablet and put it into 250-500ml clean water to make a 1:500-1000 disinfectant;

zh-cn	3. 将消毒凝固剂均匀覆盖于液体、排泄物等污物 3～5min，使其凝胶固化；
en-us	7.3.3 Covering the respiratory secretions, blood, vomit, diarrhea and other contaminants evenly with absorbent disinfectant for 3~5 min to enable them solidified;

zh-cn	4. 使用便携拾物铲将凝胶固化的污物铲入生物有害专用垃圾袋中；
en-us	7.3.4 Shoveling the coagulated contaminants with portable pickup shovels into biohazard wastes bags;

zh-cn	5. 用配好的消毒液对体液污染区域进行消毒，保证消毒液在物体表面滞留 3～5min 后，用清洁水清洗 3 遍，然后用吸水毛巾将残留水渍吸干，最后将使用后的吸水毛巾及其他使用过的消毒用品放入生物有害物专用垃圾袋；
en-us	7.3.5 Sterilizing contaminated area with pre-prepared disinfectant, making sure disinfectant stays at the contaminated surface for 3-5 minutes, then washing the area with clean water for three times before drying the area with towels. Put those towels and other used disinfection materials into biohazard wastes bags;

zh-cn	6. 脱防护服之前应进行手消毒，依次脱掉防护服（围裙）、手套，用皮肤消毒擦拭纸巾手消毒，再依次脱下眼罩、口罩，最后用皮肤消毒擦拭纸巾擦手及身体其他可能接触到污物的部分；
en-us	7.3.6 Disinfecting hands before removing protections by the following order: taking off protective suits (aprons), gloves, applying skin disinfection wipe for hand disinfection; then taking off goggles, facial masks, and at last applying skin disinfection wipe to clean hands and other parts of the body that may have been exposed to contaminants.

zh-cn	7. 将所有使用后的防护用品及受污染物品装入生物有害专用垃圾袋后，将垃圾袋封闭，填写“生物有害垃圾标签”，粘贴在垃圾袋封口处；
en-us	7.3.7 Placing all used protections and contaminated items inside a biohazard wastes bag; closing the bag, filling a label with “Biohazard Waste”, then tagging it on the seal.

zh-cn	8. 已封闭的生物有害物专用垃圾袋暂时存放于适当位置，避免丢失、破损或对机上餐食造成污染。
en-us	7.3.8 Keeping the tied bio hazard waste bag in a proper place temporarily to prevent it from missing, being damaged or contaminating meals on board.

zh-cn	9. 通知目的地的地面相关部门做好接收工作。
en-us	7.3.9 Informing ground departments at the destination to prepare for takeover.

zh-cn	（四）航空器客舱终末消毒
en-us	7.4 Aircraft Terminal Disinfection

zh-cn	当航空器搭载可疑旅客后，航后应进行终末消毒处理：
en-us	After carriage of ill passengers, terminal disinfection should be conducted.

zh-cn	1. 所有人员完成下机后，应关闭飞机出口和舱门，将通风量调至最大，使航空器座舱至少进行一次完整换气。
en-us	7.4.1 After all people get off the aircraft, close cabin doors, adjust the air conditioning to high-volume to complete all-round air exchange.

zh-cn	2. 完成换气后，应先对可疑旅客的座位区域及盥洗室进行消毒，再按照航后清洁要求对其他部位进行清洁处理。
en-us	7.4.2 Once the air exchange is finished, first the sitting area of ill passengers and lavatory should be disinfected, then clean other areas in accordance with the post-flight cleaning requirements.

zh-cn	3. 清洁完成后，遵循先外围后中心、先上后下、包围式彻底消毒的总体原则进行终末消毒。
en-us	7.4.3 After cleaning, one should proceed with terminal disinfection by following the general principle of thorough disinfection from out ring-to-center, top-down and encompassingapproach.

zh-cn	（五）航空器货舱消毒
en-us	7.5 Aircraft Cargo Hold Disinfection

zh-cn	若货舱内发现动物尸体或有传染风险的可疑污染物时，应对货舱进行航后终末消毒。
en-us	If animal corpses or suspicious contaminants of a contagious nature are found in the cargo hold, post-flight terminal disinfection should be performed.

zh-cn	消毒规程如下：
en-us	The disinfection procedures are as follows:

zh-cn	1. 货舱出现动物尸体或具有传染风险的可疑污染物时，应先对其占用过的污染区域进行消毒并清理，之后再对货舱其余区域统一消毒。
en-us	7.5.1 When animal corpses or suspicious contaminants of a contagious nature are found in the cargo hold, the contaminated area in which the animal corpses or the contaminants were should be disinfected and cleaned as the first step, followed by a thorough disinfection of the remaining areas of cargo hold.

zh-cn	2. 采用喷雾消毒法，包围式消毒。
en-us	7.5.2 The method of spray disinfection and enclosed disinfection should be used.

zh-cn	消毒顺序为由上风向至下风向，由上至下进行消毒。
en-us	Disinfection should be performed from the upwind to the downwind direction and from top to bottom.

zh-cn	舱内消毒前，先喷洒舱门四周，盖上舱盖，消毒人员进入舱底，用喷洒方式向前开辟出行走通道，沿通道喷洒地面，直至覆盖全部舱底后进行舱内消毒。
en-us	Before disinfecting the inside area of the cargo hold, the personnel in charge of disinfection should spray around the door, close the door, enter into the cargo hold, and spray on the floor in front of the cleaner while moving forward till the whole floor is sprayed before disinfecting other areas of the cargo hold.

zh-cn	货舱顶部用消毒剂左右移动喷洒，再沿通道自上至下喷洒舱壁，顶部和舱壁消毒时，消毒剂喷洒量不宜超过其吸液量（消毒剂在被喷洒物表的最大吸附量），结束后用边退边喷洒的方式再次消毒舱底。
en-us	The personnel should disinfect the ceiling of the cargo hold by spraying disinfectant from left to right and vice versa, and then spray the cargo hold wall from top to bottom. While disinfecting the ceiling and the wall, the amount of disinfectant sprayed should not exceed the amount of the liquid that can be absorbed (the maximum amount of disinfectant the surface can absorb). Upon completion, the cargo hold floor should be disinfected again by spraying while moving backward.

zh-cn	沿梯子返回地面后，再喷洒梯子。
en-us	After returning to the ground along the ladder, the ladder should be sprayed.

zh-cn	（六）消毒剂选择
en-us	7.6 Disinfectant

zh-cn	航空器清洁消毒产品应获得适航批准，客舱终末消毒应用擦拭消毒法，货舱消毒应用喷雾消毒法，使用浓度可参照产品使用说明书进行配置。
en-us	Aircraft cleaning and disinfection products should be approved for their airworthiness. During terminal disinfection, the passenger cabin should be wiped while the cargo hold should be sprayed with disinfectant. The liquid concentration should be in line with what’s specified in the product application instructions.

zh-cn	建议使用过氧化氢或含氯消毒剂，过氧化氢作用浓度同预防性消毒，有效氯浓度为 1000mg/L，作用时间均为 30min。
en-us	It is recommended to use hydrogen peroxide or chlorine-containing disinfectant. The concentration of hydrogen peroxide should be the same as that used in preventive disinfection, and the effective concentration of chlorine should be 1000mg/L, for 30 minutes.

zh-cn	在消毒作业时空调应保持关闭，消毒后对客舱或货场充分通风。
en-us	The air conditioner should be turned off during the disinfection operation, and the passenger cabin or cargo hold should be fully ventilated after disinfection.

zh-cn	八、机组人员隔离方案
en-us	8 Quarantine Management for Crew Members

zh-cn	根据国家卫健委新型冠状病毒肺炎防控方案（第五版，如更新按最新），机组人员隔离方案可参照以下原则执行。
en-us	According to the COVID-19 Prevention and Control Program of the National Health Commission (the fifth edition, or the latest edition if updated), the quarantine program of crew members should be based on the following guidelines.

zh-cn	（一）机组隔离管理
en-us	8.1 Crew Members Quarantine Management

zh-cn	1. 机组人员有发热、乏力、干咳等症状且具有流行病学史（如：疫情高风险国家/地区居住史、旅行史、接触史等）时，其本人按照新型冠状病毒肺炎防控方案要求处置。
en-us	8.1.1 If any crew member shows symptoms such as fever, fatigue or dry cough, and has a history of epidemiology (such as a history of living, traveling and having contacts with locals in high-risk countries/regions), he/she should be dealt with in accordance with the requirements in the COVID-19 Prevention and Control Program.

zh-cn	从出现上述症状时间前 2 天至当天曾同机执行任务的其他机组人员，应立即进行集中隔离，不具备条件的可采取居家隔离医学观察。
en-us	Other crew members who have been on the same flight with him/her within the 2 days preceding the appearance of the above symptoms should be instantly put under centralized quarantine, and where conditions do not allow, they can be put under house quarantine and medical observation.

zh-cn	2. 机组人员执勤期间出现发热、乏力、干咳等症状，应立即停止履行职责，建议在后三排座位进行隔离，避免与其他机组人员近距离接触。
en-us	8.1.2 If any crew member shows symptoms such as fever, fatigue or dry cough during the duty, he/she should cease performing his/her duties immediately. It is recommended to put him/her under quarantine in the last 3 rows of seats to avoid close contact with other crew members.

zh-cn	如有流行病学史，航班落地后，待旅客及其他机组人员下机后，派专车接送其前往指定医疗机构进行筛查。
en-us	If he/she has a history of epidemiology, after the flight has landed and the passengers and other crew members have deplaned, a special vehicle should be sent, carrying him/her to a designated medical facility for examination.

zh-cn	其他机组人员的隔离要求应按第 1 条原则处理。
en-us	Other crew members should be quarantined as per 8.1.1.

zh-cn	3. 机上旅客有发热、乏力、干咳等症状且（或）具有流行病学史，航班落地后，其他旅客及其他机组人员下机后，该乘客专车转送；为上述有症状旅客提供机上服务的指定乘务员及同舱段区域乘务员专车接送，进行集中隔离，不具备条件的可采取居家隔离医学观察。
en-us	8.1.3 Where any passenger onboard shows symptoms such as fever, fatigue or dry cough, and/or has a history of epidemiology, he/she should be transferred in a special vehicle after the flight has landed and other passengers and crew members have deplaned. The flight attendants designated to provide onboard services for the symptomatic passenger and other attendants in the same cabin section should be picked up by a special vehicle to a location for centralized quarantine, and where conditions do not allow, they can be under house quarantine and medical observation.

zh-cn	其他机组成员暂无需进行隔离观察，但需密切关注其健康情况。
en-us	Other crew members do not need to be quarantined for the time being, but close attention should be paid to their health conditions.

zh-cn	4. 航空公司在经当地疾控或检疫部门告知有搭载确诊、疑似病例、无症状感染者的航班确认信息后，应通知执行此航段任务的机组人员进行集中隔离，不具备条件的可采取居家隔离医学观察。
en-us	8.1.4 Where an airline has been informed by the local disease control or quarantine department that a flight of the airlines carried confirmed, suspected or asymptomatic patients, it should notify the crew members flying the flight segment concerned for centralized quarantine, where conditions do not allow, they can be under house quarantine and medical observation.

zh-cn	5. 执行国内高风险地区包机等特殊保障任务（如物资、医疗队紧急运输等）的机组人员，如能严格执行下列要求，做好返航前准备，一般航后无需进行医学隔离观察。
en-us	8.1.5 Where crew members fly charter flights and other special flights (such as those used for emergency transportation of materials and medical teams) to/from high-risk areas in China, they generally do not need to be under medical quarantine and observation after returning, provided that they can make good pre-return preparations by strictly observing the following requirements.

zh-cn	（1）机组人员不下机（请地面勤务人员完成机外检查、加油等工作）；
en-us	●  No crew members should be allowed to disembark the aircraft (ground handlers should be requested to do external inspections, refueling, etc.);

zh-cn	（2）地面人员不登机；
en-us	●  No ground personnel should be allowed to embark the aircraft;

zh-cn	（3）完成支援医疗人员及物资转运任务后，立即关闭舱门返航，不在落地机场进行航后清洁、加水，垃圾处理等工作；
en-us	●  The doors should be closed immediately for the return trip upon completion of the transport of assisting medical personnel and materials, without cleaning, water refilling or waste disposal at the destination airport;

zh-cn	（4）航空器维护。
en-us	●  Aircraft maintenance.

zh-cn	如落地后未出现故障，可由机组或跟机维修人员在机上按无短停维修放行；机下可由满足资质的当地人员完成外部检查，其他情况运营人应实施远程培训并为当地人员提供远程指导实施。
en-us	If there is no aircraft malfunction after landing, the crew members or in-flight maintenance personnel may issue a release from within the aircraft without the need for making a short stop for maintenance; an external inspection can be completed by qualified local personnel from outside the aircraft, and under condition other than the aforementioned, operators should carry out remote training and provide remote guidance to local personnel.

zh-cn	落地后出现故障，如按照最低设备清单（MEL）不能放行的，必须将故障排除后才能执行后续航班；如按照最低设备清单（MEL）可以放行但有维护（M 项）程序的，机组应与机务维修部门共同进行评估，在保证安全的前提下可采取远程指导、简化内容等等效措施返回基地；如按照最低设备清单（MEL）可以放行但有机组操作（O 项）程序的，在条件允许的情况下，机组完成 O 项程序后执行后续航班；
en-us	If there are malfunctions in the aircraft after landing and a release cannot be issued based on the Minimum Equipment List (MEL), the malfunctions must be addressed before the flight operation can continue; where a release can be issued based on the Minimum Equipment List (MEL) but a maintenance (item M) procedure has to be performed, crew members should conduct a joint evaluation with the maintenance department, and under the premises of ensuring safety, remote guidance, simplified maintenance and equivalent measures can be taken to allow the aircraft to fly back to the base; where a release can be issued based on the Minimum Equipment List (MEL) but a crew operation (item O) procedure has to be performed, the crew can, if the conditions allow, continue the flight after completing the item O procedure；

zh-cn	（5）飞机返回基地后进行终末消毒处理；
en-us	●  Terminal disinfection of the aircraft should be performed after its return to the home base;

zh-cn	（6）飞行签派员应在飞机落地前再次告知机组人员按上述5 点要求做好返航准备。
en-us	●  Before the aircraft lands, the flight dispatcher should inform the crew members once again to make preparation for the return trip by following the above five bullet points.

zh-cn	6. 执行疫情高发国家（地区）特殊运输保障任务（包机任务）后的机组人员，医学观察要求在本指南第九条中规定。
en-us	8.1.6 For those crew members who carried out special transportation missions (charter flights) to/from countries (regions) with high incidence of COVID-19, they should be under medical observation as per what’s stipulated in Article 9 of this guideline.

zh-cn	（二）医学观察期限
en-us	8.2 Quarantine Period

zh-cn	医学观察期限为被隔离机组人员在最后一次与确诊病例、无症状感染者、疑似病例、可疑旅客或机组人员接触后 14 天。
en-us	The medical observation period refers to 14 days after the last contact of the quarantined crew members with confirmed, asymptomatic, suspected or suspicious passengers or other crew members.

zh-cn	期间若疑似病例、可疑人员经疾控部门告知已排除，即解除对上述机组人员的隔离医学观察。
en-us	During this period, if the suspected or suspicious patients have been cleared by the disease control department, the quarantine and medical observation of the abovementioned crew member can be removed.

zh-cn	（三）医学观察期间措施
en-us	8.3 Quarantine Measures

zh-cn	1. 实施医学观察对象应每日早、晚向公司相关人员汇报体温，并告知健康状况。
en-us	8.3.1 Crew members under medical observation should report their body temperatures and health conditions to the relevant department of the airlines every morning and evening.

zh-cn	2. 集中或居家观察对象应相对独立居住，尽可能减少与共同居住人的接触，做好医学观察场所的清洁与消毒工作。
en-us	8.3.2 Crew members under centralized or house quarantine should stay in a relatively separate space which should be regularly cleaned and disinfected, and minimize their contact with other people living together.

zh-cn	3. 观察期间不得外出，如必须外出应向公司相关人员汇报，并要佩戴医用外科口罩，避免去人群密集场所。
en-us	8.3.3 Crew members under observation must not go out during the observation period. If they have to go out, they shall report to the relevant department of the airlines, wear a surgical mask and avoid crowded places.

zh-cn	4. 工作人员应做好医学观察者的健康、外出等相关记录。
en-us	8.3.4 The airlines concerned should keep a record of the health conditions of the crew members under medical observation, as well as the number of times they went out.

zh-cn	5. 医学观察期间，观察对象一旦出现任何症状（发热、寒战、干咳、咳嗽、咳痰、鼻塞、流涕、咽痛、头痛、乏力、肌肉酸痛、气促、呼吸困难、胸闷、结膜充血、恶心、呕吐、腹泻和腹痛等），应立即向当地的卫生健康部门报告，并按规定送定点医疗机构诊治。
en-us	8.3.5 Once a crew member under observation shows any symptoms during medical observation (such as fever, chills, dry cough, cough, expectoration, nasal congestion, runny nose, sore throat, headache, fatigue, muscle soreness, breathing difficulties, dyspnea, chest tightness, conjunctival hyperemia, nausea, vomiting, diarrhea, abdominal pain etc.), the airlines should report to the local public health department immediately and send the crew member to the designated medical care facility for diagnosis and treatment.

zh-cn	6. 医学观察期满时，如观察对象无异常情况，应及时解除医学观察。
en-us	8.3.6 After the medical observation period, the crew member under observation should be released from medical observation if showing no signs of symptoms.

zh-cn	九、执行疫情高发国家（地区）特殊运输保障任务（包机任务）防控措施
en-us	9. Infection Control Measures for Special Transport Missions (Charter Flights) to/from Countries (Regions) with High Incidence of Epidemic Infection

zh-cn	（一）旅客适航评估及佩戴口罩要求
en-us	9.1 Assessment of Passengers’ Fitness to Fly

zh-cn	旅客在乘机前应进行适航性评估，主要评估其身体条件是否适宜本次飞行。
en-us	Passengers should be assessed for their fitness to fly before enplaning, mainly to assess whether they are physically suitable for this specific flight.

zh-cn	健康评估工作应由卫生部门完成。
en-us	Health assessment should be done by the health department.

zh-cn	在承运有关旅客前有关部门应做好旅客健康筛查工作，确诊病例、疑似病例或有健康潜在风险者不与健康旅客同机承运，密切接触者一般不与健康旅客同机承运。
en-us	Before carrying passengers, relevant department of the airlines should check the health conditions of the passengers by screening. Confirmed or suspected cases or those who can pose potential health risks shall not be transported on the same plane carrying healthy passengers, and in general, close contacts shall not be transported on the same plane carrying healthy passengers either.

zh-cn	旅客需全程佩戴医用外科口罩及以上，如佩戴 N95 口罩应选用无呼吸阀的型号。
en-us	Passengers are required to wear a surgical mask or facial mask with better filtering capabilities throughout the journey, and in case of N95 masks, the ones without breathing valves should be used.

zh-cn	（二）体温检测
en-us	9.2 Temperature Screening

zh-cn	1. 登机前体温检测
en-us	9.2.1 Pre-boarding

zh-cn	登机前（时）用非接触式体温检测设备（校准后）对包机旅客进行体温检测及症状观察，如发现有发热（≥37.3℃）、乏力、干咳等症状的可疑旅客，应及时水银体温计复核，如确为发热旅客，请随行医护人员处置，暂不承运。
en-us	Non-contact infrared thermometer equipment (calibrated) should be used to examine the body temperatures of the pre-boarding passengers taking a charter flight and observe any potential symptoms. If any suspicious passenger with symptoms such as fever (≥ 37.3 ℃), fatigue or dry cough is found, he/she should be verified immediately using a mercury thermometer. If confirmed as a passenger with fever, he/she shall be under accompanying medical staff’s care and shall not be transported by air for the time being.

zh-cn	2. 机上体温检测
en-us	9.2.2 In-flight

zh-cn	超过 4 小时的长航程航班，视需要客舱机组可配合随行医护人员在机上进行体温检测。
en-us	For long-haul flight exceeding 4 hours, the cabin crew and healthcare workers should examine the body temperatures for passengers during the flight.

zh-cn	如发现有发热（≥37.3℃）、乏力、干咳等症状的可疑旅客，机组应通知随行医护人员处置，如需要机组应按照机上事件应急处理办法进行基本处置，并及时通知目的地机场，落地后配合做好旅客的交接工作。
en-us	If any suspicious passenger with symptoms such as fever (≥ 37.3 ℃), fatigue or dry cough is found, the crew should notify the healthcare workers. If necessary, the crew should take some basic measures based on the guidance for the handling of in-flight emergencies, issue a timely notification to the destination airport, and provide cooperation in the transfer of passengers after landing.

zh-cn	（三）机上区域设置
en-us	9.3 Cabin Area Division

zh-cn	为避免交叉感染，将客舱区域划分为清洁区、缓冲区、旅客乘坐区、密切接触者乘坐区（如有）和隔离区，设置原则如下（可根据不同机型进行调整）：
en-us	In order to avoid cross-infection, the cabin area can be divided into clean area, buffer zone, passenger sitting area, area for close contacts (if any) and quarantine area. The division should be made based on the following principles (and can be adjusted taking into account different aircraft types):

zh-cn	1. 清洁区：建议两舱前半部分作为清洁区，仅供机组人员使用。
en-us	9.3.1 Clean area: it is recommended that the front half of the cabin for both the first and business class be designated as a clean area for the exclusive use by crew members.

zh-cn	禁止任何人员穿防护服进入清洁区。
en-us	No one wearing protective clothing shall be allowed to enter the clean area.

zh-cn	位于清洁区的登机口应为机组人员专用。
en-us	The boarding gate connecting the clean area should be reserved for the exclusive use by crew members.

zh-cn	2. 缓冲区：建议两舱后半部分作为缓冲区，用于机组人员穿脱防护服使用。
en-us	9.3.2 Buffer zone: it is recommended that the rear half of the cabin for both the first class and business class be designated as a buffer zone available for use by crew members to wear and take off protective clothing.

zh-cn	3. 旅客乘坐区：为正常旅客乘坐区域。
en-us	9.3.3 Passenger sitting area: it is the sitting area for healthy passengers.

zh-cn	应要求旅客隔座就坐。
en-us	Passengers should be seated with at least one empty seat between each other.

zh-cn	4. 密切接触者乘坐区（如有）：如需承运密切接触者的，密切接触者应隔座而坐，并与旅客乘坐区保持至少两排座位距离。
en-us	9.3.4 Area for close contacts (if any): close contacts, if required to be transported, should be seated with at least one empty seat between each other, and should be at least two rows of seats away from the passenger sitting area.

zh-cn	5. 隔离区：设立最后三排座位为应急相对隔离区（留观区）。
en-us	9.3.5 Quarantine area for ill traveler: the last three rows of seats should be designated as the emergency quarantine area (observation area).

zh-cn	6. 各分区之间应有明确标识，建议可用一次性布帘等进行遮挡对各区进行物理隔离。
en-us	9.3.6 Each area should be clearly labeled, and it is recommended that a disposable curtain be used for the physical separation of each area.

zh-cn	7. 盥洗室：头等舱盥洗室仅供机组人员使用，每次使用完成后均需进行彻底消毒。
en-us	9.3.7 Lavatories: the lavatory in the first-class cabin is to be used exclusively by crew members and needs to be thoroughly disinfected after each use.

zh-cn	后舱右侧盥洗室为密切接触者和隔离人员专用，飞行中应对其每 1 小时进行一次物体表面消毒，消毒完成后及时进行手部清洁消毒。
en-us	The lavatory on the rear right side of the cabin is for the exclusive use by the close contacts or the quarantined cases, and the surface area should be disinfected every hour during the flight, with the hands cleaned and disinfected right after the completion of disinfection.

zh-cn	8. 客舱机组应对客舱实施分区管理，各分区旅客不流动。
en-us	9.3.8 Cabin crew members should manage each cabin area separately, and prohibit passengers from moving across different areas.

zh-cn	旅客登机、下机时应根据不同区域分批进行。
en-us	Passengers sitting in different cabin areas should enplane and deplane in separate groups.

zh-cn	（四）机组人员个人防护
en-us	9.4 Infection Control Measures for Crew Members

zh-cn	1. 个人防护用品
en-us	9.4.1 PPE

zh-cn	（1）客舱机组人员防护：医用防护口罩、双层一次性医用橡胶手套、护目镜、一次性医用条形帽、一次性防护服、两层一次性鞋套。
en-us	●  Personal Protection equipment for cabin crew members: medical protective masks, double-layer disposable medical rubber gloves, goggles, disposable medical caps, disposable protective clothing, and double-layer disposable shoe covers.

zh-cn	建议客舱机组人员穿戴一次性尿不湿，非特殊情况避免使用盥洗室，减少感染风险。
en-us	It’s recommended that cabin crew wear disposable diapers and avoid using lavatory unless in special circumstances to reduce the risk of infection.

zh-cn	（2）飞行机组人员防护：医用外科口罩及以上、护目镜。
en-us	●  Personal Protection equipment for flight crew members: surgical masks or facial masks with better filtering capabilities, and goggles.

zh-cn	建议 4 小时更换一次口罩。
en-us	It is recommended to change the facial masks every 4 hours.

zh-cn	可根据任务情况加配一次性防护服和（或）一次性鞋套等。
en-us	Disposable protective clothing and/or disposable shoe covers can also be worn if so required by a specific task.

zh-cn	2. 防护服穿脱程序
en-us	9.4.2 PPE wearing/taking-off procedure

zh-cn	穿：手消毒—戴帽子—戴口罩—戴第一层鞋套—戴第一层手套—穿防护服—戴防护镜—戴第二层鞋套—戴第二层手套；脱：手消毒—摘防护镜—脱第二层鞋套—脱防护服（第二层手套）—手消毒—摘口罩—摘帽子—脱第一层鞋套—脱第一层手套—手消毒。
en-us	Wear: disinfect hands - wear hat - wear facial mask - wear the first layer of shoe cover - wear the first layer of gloves - wear protective clothing - wear protective glasses - wear the second layer of shoes cover - wear the second layer of gloves; Take off: disinfect hands - take off protective goggles - take off the second layer of shoes cover - take off protective clothing (the second layer of gloves) - disinfect hands - take off facial mask - take off hat - take off the first layer of shoes cover - take off the first layer of gloves - disinfect hands.

zh-cn	3. 用餐注意事项
en-us	9.4.3 Dinning considerations

zh-cn	客舱机组人员应分时段、分批用简餐，用餐时其他人员应减少走动，降低暴露风险。
en-us	Cabin crew members should be divided into different groups while having simple meals in different hours of the day. To reduce the risk of exposure, others should refrain from walking around.

zh-cn	（五）机上服务注意事项
en-us	9.5 In-flight Service Considerations

zh-cn	1.乘务员分区管理和服务。
en-us	9.5.1 Flight attendants in different cabin areas shall be managed separately and provide separate in-flight services.

zh-cn	飞行机组人员工作区、旅客乘坐区、密切接触者乘坐区、机上隔离区应由不同乘务员提供机上服务。
en-us	The flight crew working area, passenger sitting area, area for close contacts and quarantine area for ill traveler on an aircraft shall be served by different flight attendants.

zh-cn	原则上乘务员不离开其所管理区域，同时乘务员与旅客、乘务员之间应避免近距离接触。
en-us	In principle, flight attendants are not allowed to leave the area they serve, and they should avoid close contact with passengers or other flight attendants.

zh-cn	2.仅提供预包装食品及瓶装饮用水，在旅客登机前放置于前排座椅后背口袋中。
en-us	9.5.2 Only pre-packaged food and bottled drinking water will be provided, which are placed in the back pocket of the front seat before boarding.

zh-cn	除特殊需求外，机上不再提供餐食服务。
en-us	Except for special needs, catering service will no longer be provided during the flight.

zh-cn	（六）机上应急事件处理
en-us	9.6 Handling of In-flight Emergencies

zh-cn	1. 如机上有发热、乏力、干咳等症状的可疑旅客，安排其在隔离区就坐。
en-us	9.6.1 If there are any suspicious passengers on board showing such symptoms as fever, fatigue or dry cough, an arrangement shall be made to sit them in the quarantine area.

zh-cn	2. 客舱出现血液、分泌物、排泄物、呕吐物等液体污染时，应进行随时消毒，具体流程参照第七条“机上紧急医学事件应急处理” 第三项“（三）航空器随时消毒”执行。
en-us	9.6.2 Once the cabin is found to have been contaminated by blood, secretions, excreta, vomit and other liquids, it shall be disinfected instantly following the specific procedures in Article 7 - Handling of In-flight Medical Emergencies, paragraph 3, sub-paragraph 3 - ongoing aircraft disinfection.

zh-cn	3. 其他注意事项参照“机上紧急医学事件应急处理”有关内容执行。
en-us	9.6.3 For other considerations, please refer to the relevant description in the Handling of Inflight Medical Emergencies.

zh-cn	（七）运行后机组人员下机流程
en-us	9.7 Procedure for Crew Members Deplaning after Operation

zh-cn	1. 航空器落地后，远机位停靠（禁止廊桥停靠），设置机组人员专门通道，不与旅客混行。
en-us	9.7.1 After landing, the aircraft shall park at a remote stand (no bridge docking allowed), and a special passage shall be set aside for crew members, in order to avoid mixed flow with passengers.

zh-cn	客舱机组人员下机完成后，飞行机组人员再下机，分别专车接送。
en-us	The flight crew shall deplane after the cabin crew members have deplaned, and they shall be picked up separately by a special vehicle.

zh-cn	2. 客舱机组人员在舱门处脱防护装备，更换口罩下机。
en-us	9.7.2 Cabin crew members shall take off their protective equipment at the door and change their facial masks before deplaning.

zh-cn	3. 飞行机组人员在客舱机组人员完成下机前，禁止开驾驶舱门。
en-us	9.7.3 Flight crew members are prohibited from opening the cockpit door unless cabin crew members have deplaned.

zh-cn	应在清洁区处更换防护装备。
en-us	Protective equipment should be changed in the cleaning area.

zh-cn	4. 机组人员废弃防护装备均置于专门的黄色医疗废物收集袋，按医疗废物统一处理。
en-us	9.7.4 All the discarded protective equipment of crew members shall be placed in special yellow medical waste bags and be centrally disposed of as medical waste.

zh-cn	（八）航空器消毒
en-us	9.8 Aircraft Disinfection

zh-cn	航班落地后均应执行终末消毒，具体流程参照第七条“机上紧急医学事件应急处理” 第四项“（四）航空器客舱终末消毒”执行。
en-us	Terminal disinfection shall be performed after landing, by referring to the specific procedures as detailed in Article 7 - Handling of In-flight Medical Emergencies, paragraph 4, subparagraph 4 - terminal disinfection of aircraft passenger cabin.

zh-cn	客舱内所有垃圾均按照医疗垃圾集中处理。
en-us	All wastes in the cabin shall be centrally disposed of as medical waste.

zh-cn	（九）机组人员隔离方案
en-us	9.9 Quarantine Management for Crewmembers

zh-cn	机组人员均应进行集中隔离医学观察 14 天。
en-us	All crew members shall be put under a centralized quarantine and medical observation for 14 days.

zh-cn	集中观察期间，应每日观察身体情况，除因紧急需要执行包机航班任务外，不得外出。
en-us	During the period of centralized observation, they shall monitor their physical conditions on a daily basis, and are not allowed to go out except for the urgent need to fly a charter flight.

zh-cn	集中隔离医学观察期间，如再次执行包机航班任务，隔离期限应重新计算。
en-us	During the period of centralized quarantine and medical observation, if a flight crew member is required to fly yet another charter flight, the quarantine period shall be recalculated.

zh-cn	十、来自高风险国家在境内机场转机旅客（体温正常）处置程序
en-us	10. Procedures for Handling of Passengers (with Normal Body Temperature) from High-risk Countries Transferring at Domestic Airports

zh-cn	来自疫情高风险国家（地区）且在京转机的旅客（体温正常）应按照如下程序进行处置，其他地区可参照执行：
en-us	Any passengers with normal body temperature from high-risk countries (regions) transferring in Beijing should be handled in accordance with the following procedures, which can be used as a reference by other airports in China:

zh-cn	1. 与当地海关协调，设立专门候机区域，协调公安部门和卫生检疫或疾控等人员对其进行隔离候机，并提供餐食等必要的基本生活保障。
en-us	10.1 The airport shall coordinate with local customs to set up a special waiting area, coordinate with the public security department and health quarantine or disease control department to quarantine the passengers in question, and provide them with basic daily necessities such as food.

zh-cn	对于过夜旅客，机场及时联系当地政府，由当地政府安排过夜旅客在指定地点隔离过夜。
en-us	For passengers staying overnight, the airport shall make timely contact with the local government which shall make arrangements to place the passengers under quarantine at a designated place.

zh-cn	旅客离开后，隔离候机区进行终末消毒。
en-us	After the passengers’ departure, terminal disinfection shall be performed in the quarantine waiting area.

zh-cn	2. 机场陪同人员应佩戴口罩、手套、护目镜或面屏。
en-us	10.2 Accompanying airport staff should wear facial masks, gloves, goggles or face screens.

zh-cn	3. 机场通过简化登机手续、设置隔离通道、全程专人监护等措施，严防机场内的交叉传染，并及时将重点旅客信息告知航空公司和目的地机场，做好处置准备。
en-us	10.3 The airport shall adopt such measures as simplifying boarding formalities, setting up a quarantine passage, and assigning a designated person to monitor the passengers, in a bid to prevent cross-infection at the airport, and shall promptly provide the airlines concerned and destination airport with information on the passengers, enabling them to make preparations for the proper handling of the incoming passengers.

zh-cn	4. 乘机时，按照“先登机、后下机”的原则处置，航空公司应安排上述旅客后三排靠窗就座，单独使用后舱右侧盥洗室，提前提供预包装食品和水，不向其直接提供机上服务。
en-us	10.4 The passengers in question shall enplane before others and deplane after others. They shall be arranged by the airline to sit by the window in the last three rows, and use exclusively the bathroom on the rear right side of the cabin. The airlines will provide prepackaged food and water in advance, and will not provide them with any direct on-board services.

zh-cn	5. 体温异常旅客和落地后非中转旅客，交由所在地相关部门进行后续处置。
en-us	10.5 Passengers with abnormal body temperatures and passengers who will not transfer after landing shall be handed over to the relevant local departments for follow-up action.

zh-cn	十一、航空公司一线人员心理自我调节方法
en-us	11. Methods of Psychological Self-Regulation for Front-line Personnel of Airlines

zh-cn	以下方法供一线人员在抗击疫情期间做好自我防护，帮助一线人员找到有利于自我身心调节及科学防范的方法，保持良好的心理状态。
en-us	The front-line personnel can chose the following methods to protect themselves from psychological crisis and maintain a good mental health state.

zh-cn	（一）正确认识自己的心境反应
en-us	11.1 Having a Good Understanding of Own Emotional Experience

zh-cn	疫情的期间产生一定的消极情绪是十分正常的，这些反应也是提醒我们需要更及时有效的保护自己。
en-us	It is normal to have certain negative emotions during the epidemic, and these unusual emotions can in turn serve as a reminder to protect ourselves in a more timely and effective manner.

zh-cn	即使发现自己出现了一些平时不常出现的情绪体验，也不必对此有过多的心理负担。
en-us	Even if we find that we have some emotional experiences we don’t familiar with, we needn’t to be stressful.

zh-cn	我们会发生这些改变都是正常的，允许这些反应的出现，而不是否认和排斥，接纳当下发生的一切，积极的改变自然就会发生。
en-us	It is normal for us to have these psychological changes. If we allow these reactions to occur and accept what is happening, rather than deny and reject them, positive changes will naturally ensue.

zh-cn	当通过自我调节却无法缓解负性情绪，内心充满恐惧和焦虑，并影响到自身的睡眠和饮食时，建议寻求专业人员的帮助。
en-us	When our negative emotions cannot be relieved through self-regulation, resulting in extreme fear and anxiety, even affecting our sleep and diet, it’s recommended to seek professional help.

zh-cn	（二）恰当心态对待疫情信息
en-us	11.2 Acquiring the Epidemic Information with a Proper Attitude

zh-cn	面对有关疫情的大量信息，会让我们产生强烈的焦虑感和无力感。
en-us	The huge amount of information about the epidemic will leave us with a strong sense of anxiety and helplessness. We should avoid being influenced by emotionally charged information.

zh-cn	应避免接触带有各种强烈情绪色彩的信息，从正规渠道和官方网站获取信息，不轻信某些传言。
en-us	We’d better to seek information from formal media and official websites, and never fall victim to certain rumors.

zh-cn	合理规划上网获取信息的时间，尤其避免在一天中脆弱的时候（例如就寝之前）暴露在繁多的信息中。
en-us	Also, we should develop a proper plan on when to get information online, and in particular try to avoid exposure to influx of information at the time when we feel most fragile (such as right before bedtime).

zh-cn	避免信息过载对心理造成的替代性创伤，留出足够的时间去倾听自己内心的声音，去觉察自己的情绪，化恐慌为认真、科学、适度的个人防护。
en-us	And last, we should avoid the vicarious trauma caused by information overload. We need to leave enough time for ourselves to listen our inner voice and be aware of our emotional changes. That can help us to turn panic into appropriate personal protection.

zh-cn	（三）友善互助的社会支持
en-us	11.3 Friendly and Mutual Social Support

zh-cn	温暖的社会链接可以安抚我们，与人交流是最有效舒缓情绪的方式，也是最重要的维持情感联系的方式，可以抵御压力带来的不利影响。
en-us	Social connection can calm us down. Communicating with others is the most effective way to relief our stress.

zh-cn	一方面，我们可以通过电话、互联网多与家人、朋友交流，相互鼓励、沟通感情，加强心理上的相互支持；另一方面，我们也可以和有相似情况的同仁联系，互相倾听，建立新的连接，构建心理抗疫同盟。
en-us	On the one hand, through frequent communication with family and friends by telephone and the Internet, we can encourage each other, share our feelings and reinforce mutual psychological support; on the other hand, by making contact with colleagues in similar situations, we can lend our ears to each other and renew our connections, in a bid to building a psychological anti-epidemic alliance.

zh-cn	（四）维持稳定健康的生活方式
en-us	11.4 Maintaining a Stable and Healthy Lifestyle

zh-cn	规律作息、掌控感是应对焦虑恐慌的良药，虽然活动范围受到限制，仍要积极地看待生活，尽可能维持原有的规律作息，按照原先的节奏生活，让自己回到正常的生活轨迹。
en-us	Maintaining a regular working and resting schedule and having a sense of self-control are the good panacea for anxiety and panic. Although our ranges of activities are restricted, we still can take a positive look at life. We should, to the greatest extent possible, maintain our regular schedule and follow our usual daily routine, allowing us to return to our normal life.

zh-cn	在此基础上，建立良好的生活和卫生习惯，注意良好的饮食，保证睡眠，不试图通过使用烟、酒来缓解紧张情绪。
en-us	In addition, we should develop good living and hygiene habits, keep a healthy diet, have enough sleep, and never try to ease our tension through the use of tobacco and alcohol.

zh-cn	十二、正确穿戴个人防护用品
en-us	12. Proper Use of Personal Protective Equipment

zh-cn	为指导民航一线从业人员正确佩戴口罩、帽子、手套、护目镜等防护用品，我办制作正确穿戴个人防护用品视频，可登陆ams.caac.gov.cn 网站，在“突发公共卫生事件防控”专栏下载。
en-us	In order to provide guidance to front-line staff in civil aviation on how to correctly wear facial masks, hats, gloves, goggles and other protective equipment, our office made a video, downloadable from the website ams.caac.gov.cn under Prevention and Control of Public Health Emergency.

zh-cn	附表 1
en-us	Attachment 1

zh-cn	航班防疫风险分级标准评分参考建议
en-us	Table1:Scoring Recommendations on the Rating of Flight Epidemic Risk Level Classification

zh-cn	评分
en-us	Scores

zh-cn	分级因素
en-us	Factors

zh-cn	1 2 3 4 5
en-us	1 2 3 4 5

zh-cn	始发地现存确诊病例数（N）＜50 50-100 101-500 501-1000 ＞1000
en-us	Confirmed Cases in the Place of Origin (N) ＜50 50-100 101-500 501-1000 ＞1000

zh-cn	航班客座率（%） ＜40 40-80 ＞80 — —
en-us	Passenger Load (%) ＜40 40-80 ＞80 — —

zh-cn	飞行时间（小时，h）＜4 4-8 ＞8 — —
en-us	Duration of Flight (H) ＜4 4-8 ＞8 — —

zh-cn	注：1.国内始发地病例按省/直辖市/自治区/港澳台地区界定（参考数据来源：国家卫健委），国外始发地病例按所在国界定（数据来源：WHO）。
en-us	Note: 1. Domestic origin cases should be defined by provinces/municipalities/autonomous regions/Hong Kong, Macao and Taiwan (data source: National Health Commission), foreign origin cases should be defined by country (data source: WHO).

zh-cn	2.未安装高效过滤器的航班，按高风险航班处理。
en-us	2. Flights without high-efficiency particulate air (HEPA) filtering system should be deemed as high-risk flights.

zh-cn	3.如遇紧急情况及特殊航班，可视情况进行风险升级。
en-us	3. Risk levels can be upgraded accordingly in case of emergencies and special flights.

zh-cn	4.根据所有项的分数加和，分为高、中、低风险等级：
en-us	4. According to the sum of scores, risk levels can be divided into high, medium and low.

zh-cn	低风险航班：3-4 分，
en-us	Low risk flights: 3-4

zh-cn	中风险航班：5-7 分，
en-us	Medium risk flights: 5-7

zh-cn	高风险航班：8-11 分。
en-us	High risk flights: 8-11

zh-cn	附表 2
en-us	Table 2

zh-cn	航空器清洁方式
en-us	Aircraft Cleaning Types

zh-cn	区域
en-us	Area

zh-cn	清洁内容
en-us	Cleaning Items

zh-cn	经停时间 ＜60min ＞60min
en-us	Stopover Times (min)  ＜60min ＞60min

zh-cn	航后
en-us	Postflight

zh-cn	驾驶舱
en-us	Flight deck

zh-cn	清洁小桌板、杯托 如需 √ √
en-us	Clean crew tables and glass holders On request √ √

zh-cn	清洁储物柜、挂物架 如需 √ √
en-us	Clean stowage areas and racks On request √ √

zh-cn	擦拭驾驶员座椅 如需 √ √
en-us	Wipe seats On request √ √

zh-cn	清洁地板/吸尘地毯 如需 如需 √
en-us	Clean floor/Vacuum carpet On request On request √

zh-cn	清洁风挡玻璃 如需 如需 √
en-us	Clean flight deck windows inside On request On request √

zh-cn	清洁舱门、壁板 如需 如需 √
en-us	Clean door and walls On request On request √

zh-cn	清空烟灰缸（如安装） √ √ √
en-us	Empty ashtrays (if installed) √ √ √

zh-cn	客舱
en-us	Cabin

zh-cn	清除衣柜垃圾 √ √ √
en-us	Dispose of waste from closets √ √ √

zh-cn	清除杂物、报纸 √ √ √
en-us	Dispose of litter and newspapers √ √ √

zh-cn	清除座位口袋垃圾 √ √ √
en-us	Dispose of waste in seat pockets √ √ √

zh-cn	清洁小桌板 如需 如需 √
en-us	Clean tray tables On request On request √

zh-cn	清洁乘务小桌板 如需 如需 √
en-us	Clean cabin crew seat tables On request On request √

zh-cn	清洁内话麦克 如需 √
en-us	Clean interphone surfaces On request √

zh-cn	清洁客舱舷窗 √
en-us	Clean cabin windows inside √

zh-cn	织布座椅吸尘 如需 √
en-us	Vacuum cloth-covered seats On request √

zh-cn	擦拭皮革座椅 如需 √
en-us	Wipe leather-covered seats On request √

zh-cn	清洁行李架外部、手柄 如需 如需 √
en-us	Clean overhead bins outside and latch handle surfaces On request On request √

zh-cn	清除舱顶行李箱垃圾 如需 √
en-us	Dispose of waste in overhead bins On request √

zh-cn	清洁 PVC 地板 √
en-us	Clean PVC floors √

zh-cn	地毯吸尘 如需 √
en-us	Vacuum carpet On request √

zh-cn	更换头枕、头巾、毛毯 √
en-us	Replace pillows, headrest covers and blankets √

zh-cn	清洁座椅显示器、控制面板 √
en-us	Clean in-seat monitors and service control unit panels √

zh-cn	清洁座椅、扶手 如需 如需 √
en-us	Clean seats and armrests On request On request √

zh-cn	清除座椅靠垫并吸尘处理 √
en-us	Remove passenger seat cushions and vacuum √

zh-cn	清除地毯污物 √
en-us	Remove stains from carpets √

zh-cn	清洁座椅导轨、出风口、顶板、侧壁板、储物柜、隔板、书报夹 √
en-us	Clean seat rails, air inlets, ceiling, sidewalls, closets, bulkheads and magazine racks √

zh-cn	厨房
en-us	Galleys

zh-cn	清空垃圾箱、嵌入式垃圾袋 √ √ √
en-us	Empty waste bins and insert waste bags √ √ √

zh-cn	清洁隔板、餐车止档块、顶板、换气格栅（空调出风口） 如需 如需 √
en-us	Clean doors, latches, ceiling and ventilation grids (air-conditioning vents) On request On request √

zh-cn	清洁水龙头、水槽工作台面 如需 √ √
en-us	Clean faucets, sink and working surfaces On request √ √

zh-cn	清洁可推拉台面 如需 √ √
en-us	Clean retractable tables On request √ √

zh-cn	清洁烤箱内、外表面 如需 如需 √
en-us	Clean ovens inside and outside On request On request √

zh-cn	清洁厨房餐车 如需 √ √
en-us	Clean service trolleys On request √ √

zh-cn	盥洗室
en-us	Lavatories

zh-cn	清洁 PVC 地板 如需 如需 √
en-us	Clean PVC floors On request On request √

zh-cn	清空垃圾箱、嵌入式垃圾袋 √ √ √
en-us	Empty waste bins and insert waste bags √ √ √

zh-cn	清洁马桶 √ √ √
en-us	Clean toilet bowl and seat √ √ √

zh-cn	清洁洗手池、水龙头、台面 √ √ √
en-us	Clean basin, faucets and surfaces √ √ √

zh-cn	清洁镜子表面 √ √ √
en-us	Clean mirror √ √ √

zh-cn	清洁婴儿整理台 √ √ √
en-us	Clean change table √ √ √

zh-cn	清洁壁板、内外侧门表面、扶手、锁扣 √ √ √
en-us	Clean wall surfaces and interior and exterior door handles and locks √ √ √

zh-cn	清洁 PVC 地板 √ √ √
en-us	Clean PVC floors √ √ √

zh-cn	填满洗手液 如需 √ √
en-us	Replenish soap dispenser On request √ √

zh-cn	填满卫生用品 如需 √ √
en-us	Replenish toiletry items On request √ √

zh-cn	机组休息区
en-us	Crew rest areas

zh-cn	清除储物柜垃圾 √ √
en-us	Dispose of waste from closets √ √

zh-cn	清除垃圾/报纸 √ √
en-us	Dispose of litter and newspapers √ √

zh-cn	清除床单杂物 √ √
en-us	Remove sheets, pillows and blankets from each sleeping berth √ √

zh-cn	清洁头枕、毛毯 √ √
en-us	Clean pillows and blankets √ √

zh-cn	清洁控制面板（阅读灯、空调）及机组内话麦克 √ √
en-us	Clean controls (for lights and ventilation) and interphone surfaces √ √

zh-cn	地毯吸尘 如需
en-us	Vacuum carpet On request

zh-cn	清洁乘务员座椅 √ √
en-us	Clean any cabin crew seat tables √ √

zh-cn	清洁客舱内层玻璃表面 √ √
en-us	Clean any cabin windows inside √ √