zh-cn	问：中国社区工作人员在打通疫情防控“最后一公里”中做了哪些工作，发挥了什么作用？ 
en-us	Q: What have community workers done to combat COVID-19? 

zh-cn	答：社区是中国社会生活的基本单元。
en-us	A: Community is the basic unit in Chinese social life. 

zh-cn	作为协调床位、健康筛查、流行病学调查、小区封闭管理等基层疫情防控措施的执行者，社区工作人员至少承担了以下几方面工作，在切断病毒传播途径、遏制疫情扩散蔓延中发挥了关键作用。 
en-us	As the executors of China’s measures for prevention and control of the COVID-19 at the gross-roots level, community workers have played a vital role in cutting off the virus transmission and curbing the spread of the epidemic by undertaking the following tasks. 

zh-cn	一是帮助确诊病患协调床位。社区工作人员要根据街道下发的空床位信息，为本区确诊患者协调床位，确保“应收尽收、应治尽治”。 
en-us	First, community workers coordinate hospital beds for confirmed patients based on availability information provided by the street-level institutions. This ensures that all confirmed cases could be timely accepted and treated. 

zh-cn	二是居民排查追踪和隔离管理。
en-us	Second, community workers are responsible for screening and tracking residents and implementing isolation measures as needed in communities. 

zh-cn	对小区居民逐一摸排，重点排查来自疫情发生地人员、外地返回居住地人员，督促他们居家医学观察14天，跟踪监测其身体状况。
en-us	Residents are screened one by one. Key targeted groups are urged to stay at home for 14 days for medical observation, whose physical conditions are closely monitored by community workers. 

zh-cn	一旦出现发热等疑似症状，立即安排到发热门诊进行诊治，并对其密切接触者进行隔离观察。 
en-us	Once suspected symptoms such as fever occur, community workers need to immediately send these people to fever clinics for diagnosis and require all the close contacts to isolate for medical observations. 

zh-cn	三是疫情信息的收集、公布与报送。
en-us	Third, community workers are responsible for information collection. 

zh-cn	由专人负责每日收集整理社区疫情信息，包括重点人员信息、居民意见建议以及社区其他新问题等，向本地区公众发布，并及时上报。 
en-us	A person is designated to collect and sort out daily community epidemic information, covering key population groups, residents’ complaints and suggestions, as well as other new issues in the community. Such information is released to local public and reported to the upper-level government. 

zh-cn	四是宣传普及疫情防控知识。
en-us	Fourth, community workers need to publicize and popularize epidemic prevention and control knowledge among residents. 

zh-cn	采取线上线下相结合的方式，线上包括微信群、公众号、QQ群等信息平台，线下包括宣传栏、公示栏、标语横幅、社区广播、农村大喇叭等传统媒介，向公众宣传“少出门、不聚集、常洗手、多通风、出门戴口罩”等疫情防控知识。 
en-us	Both online and offline methods are adopted to spread such information as "less going out, no mass gatherings, frequently washing hands, ventilating, wearing a mask when going out". Online methods include WeChat groups, public accounts, QQ groups and other information platforms; offline ones include publicity columns, banners, community radio, loudspeakers and other traditional media. 

zh-cn	五是社区卫生管理和安全防护。
en-us	Fifth, community workers need to manage sanitation and safety issues. 

zh-cn	每天对电梯、楼道、垃圾分类投放点等公共区域和公共设施进行清洁和消毒。
en-us	They are responsible for daily sanitation and disinfection of public areas and public facilities such as elevators, corridors, and waste sorting points. 

zh-cn	在社区入口设置卡点，做好往来人员登记及体温测量工作，限制外来人员和车辆进入；关闭棋牌室、活动室等非必要、易聚集场所；在超市、药房等便民场所设置卡点，派人值守，控制人员流量，防止人群聚集。 
en-us	They need to be on duty at the checkpoints in the community to register and measure temperature of entrants, help close the non-essential, easy-to-gather places such as chess and card rooms, as well as control the flow of people and prevent gatherings in accessible places such as supermarkets and pharmacies. 

zh-cn	六是特殊群体物资采买和关爱服务，为困难群体和居家隔离人员代购代送粮油、蔬菜、肉、蛋等生活必需品以及药品，对孤寡老人、残疾人、孤儿等弱势群体给予关爱，必要时帮助这些群体申请救助。 
en-us	Sixth, community workers need to purchase goods and provide caring services for the disadvantaged groups and isolated people. They help provide such goods as food, vegetables, meat, eggs and other necessities and medicines, and help apply for social assistance when needed. 

zh-cn	此外，社区工作人员还根据居民的实际需求提供其他服务，如理发、维修以及心理疏导和情绪安抚等。
en-us	Last but not least, community workers also provide other services based on residents’ needs, such as haircuts, repairing, psychological counseling and emotional comfort. 

zh-cn	社区工作人员真正触及并覆盖了每户家庭、每个人，打通了疫情防控的“最后一公里”。 
en-us	In short, community workers, by connecting themselves with every family and every individual, solve the "last-mile problem" in epidemic prevention and control.